Legal Information about the Website
We (hereinafter the “Company,” “We,” “US,” and the like) strictly adhere to the rules governing the confidentiality of personal data. On this page, Users of this Website (hereinafter individually referred to as “the User,” “the Customer,” and jointly referred to as “you,” “your”) can find updated and current information to understand what we do.
To access our website, you must be a legal adult with the right to enter into contracts based on the regulations of your country of birth or residence.
What does “personal data” mean?
“Personal data” is data that can be used to identify you. This includes your contact information, first and last name, address, or website/IP addresses.
What personal data do we collect?
There are two main ways personal data is collected from the user:
- They can provide it through direct interactions, such as completing an ETIAS application form or contact form and contacting customer support via web chat, email, or telephone.
- Some data is automatically collected by our site, including IP addresses, popular sections of the site, and time spent on the site.
Customers must provide accurate and up to date information to properly apply for an ETIAS application and to allow us to manage their information and fulfill requests. We will not assume responsibility for circumstances beyond our reasonable control, such as the user providing incorrect, incomplete, and/or fraudulent information.
If you provide us with the personal data of third parties, regardless of their age, you assure that you have their informed consent to do so. When handling a minor’s information, you should have the informed consent of their parent or legal guardian.
- If the company receives personal information or personal data about a person who has not given their informed consent, the company must inform the individual of how they collected that data. If necessary, we may ask the person providing the information to provide proof of informed consent.
- If someone objects to the company’s processing of their personal data, we will not provide the original service that required that data and will cancel their request to submit the data.
- If the company receives a minor’s data from someone other than their parent or legal guardian, we will take appropriate actions to fix the situation, including canceling the application submitted with that data.
How do we use your data?
Personal data is collected for several purposes:
- When you apply for an e-Travel Authorization application, we provide professional assistance services. This included checking that you have completed the application correctly and have provided the required documentation. We will notify you of any missing or incomplete information/documentation if required.
- We use personal data to provide you with updates on the status of your e-Travel Authorization application, as well as its approval or rejection as required by government updates or operational messages. We will notify you if the government requests additional personal information/documentation to assess your application.
- Analyzing user behavior helps improve the user experience by improving our services and site navigation.
It is also used:
- To handle complaints, questions, refunds, and cancellation requests;
- For administrative purposes, such as verifying payment information (fraud control), accountancy, and billing tasks;
- To comply with legal obligations to meet the requirements of the police or relevant authorities; and
- For periodic checks for fraudulent, unauthorized, and/or illegal activities through the website.
What is the legal basis for collecting personal data?
We only collect your data if there is a legal basis to do so. A legal basis is:
- Fulfilling a contract with you by verifying your electronic travel authorization form is correct, submitting it to the government, notifying you of the government’s final decision regarding your application status, and responding to customer service submissions;
- You consent to the processing of your data; and/or
- Compliance with the requirements of administrative, judicial, police, or other relevant authorities.
How long do we keep your personal data?
We will process your data for as long as it is necessary for the purposes for which it was collected. Your data will then be blocked and kept for the required period. For example, we will keep it for as long as it is necessary to comply with our legal obligations or to deal with possible claims related to the professional services we provide. Some specific examples are to complete an investigation of detected fraudulent or illegal activities, to save information about cookies if you do not withdraw your consent, etc. After the required storage period, we will securely delete your data from our information systems.
If you consent to the processing of your data for specific purposes, you can also withdraw this consent at any time. We will delete your data when we receive the withdrawal request.
With whom do we share personal data?
Your data will be processed or transferred in the following cases:
- The government of the country you are planning to visit approval or rejects your application for an electronic visa waiver.
- Our payment service provides, who cover costs during the application process, control fraud. Your bank and credit/debit card companies can request data if you dispute the charges.
- Our technology service providers host our information systems and offer tools or technical support.
- We have to comply with our legal obligations and, when required by administrative, judicial, or police authorities per applicable laws and regulations.
- We have to protect our legitimate interests in the even of claims concerning the offered professional services.
Existing laws and regulations regarding personal data protection ensure the confidentiality and security of your data and guarantee your rights and freedoms. The mentioned third parties may have their headquarters outside the European Economic Area. Therefore, personal data may be subject to international transfers. In this case, we inform you that we will only transfer personal data to recipients located in countries that offer a level of personal data protection that compares to data protection laws and regulations in European countries. If this does not happen, we will use the necessary safeguards to protect your data.
How do we protect your data?
Your data is stored securely in our information systems. We have taken appropriate technical and organizational measures to ensure the confidentiality and integrity of your data and to protect it from unauthorized and/or unlawful processing and accidental destruction, loss, or damage.
Similarly, we have taken reasonable steps to ensure that our employees, suppliers, and partners who have access to your data receive adequate information and training about processing our customers’ data.
While we do our best to ensure that the personal information you transmit through our site and provide via email and phone, please note that you must also take steps to protect your data. For example, don’t enter or verify bank details requested by fake messages and websites.
What rights do you have?
You have the legal right to:
- Access your personal data,
- Delete it from our system,
- Rectify it in our system,
- Limit its processing, and
- Object to it.
You can exercise these rights through a written request sent to us via email or our contact form.
You can your web browser’s “privacy settings” to set tracking cookies. You can also install programs or add-ons on your browser, known as “Do Not Track” tools, to choose the cookies you want to access.
We will answer your request to exercise your data protection rights within one (1) month. However, this period may be extended by an additional two months, depending on the requests you make. If this happens, we will notify you of the reasons for the delay.
You have the right to complain about the appropriate supervisory authority when you consider it necessary, for example, if you believe that your data protection rights have not been adequately considered.
If you have any doubts or questions about this policy of the processing of your personal information, contact us.